Terms & Conditions

How to make an order:

Once you have selected your order from the menu of your chosen Delivery of Venue or Location you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, Azema.com will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the restaurant or vendor. Where any payment you make is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.

Order Cancellation

You have the right to cancel an order depending on the cancellation policy of the restaurant or vendor from placing the order on our website or application.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a restaurant or vendor after you have received a confirmation that it has been sent to the restaurant or vendor. Azema.com and our partner restaurant or vendor reserve the right to cancel any order, before or after acceptance, and will notify you of any cancellation.

Membership system for Azema.com

Any member of Azema.com has a “username” and “password” which are determined by the member herself/himself. The "username" is personal to the member and the same “username” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. Azema.com is not liable for any problems, which may arise from the use of password. Azema.com informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. Azema.com does not share the user information with the third-party companies – the phone number may be shared with the restaurant or vendor which deals with take-out foods, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of Azema.com, the user must enter the username and password. This process is called “login” to Azema.com.

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

You may not use the site for any unlawful or unauthorized purpose, including without limitation: distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

Interfering with any other persons use or enjoyment of the site.

Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.

Code of Conduct

Other than personally identifiable information, which is covered under the Azema.com Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. Azema.com will have no obligations with respect to such material. Azema.com and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

You are prohibited from posting, uploading or transmitting to or from this website any material that: Breaches any applicable local, national or international law; Is unlawful or fraudulent Amounts to unauthorized advertising; or Contains viruses or any other harmful programs. You may not misuse the website (including by hacking).

Any comments or feedback that you submit through the website must not: contain any defamatory, obscene or offensive material; promote violence or discrimination; infringe the intellectual property rights of another person; breach any legal duty owed to a third party (such as a duty of confidence); promote illegal activity or invade another’s privacy; give the impression that they originate from us; or be used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Azema for all costs and damages which it incurs as a result of you breaching any of these restrictions.

Azema will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.


You may not access or use the website for any other purpose other than that for which Azema.com makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Azema.com. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:

criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Azema.com; systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Azema.com; making any unauthorized use of the Azema.com services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email; engaging in unauthorized framing of or linking to the website; transmitting chain letters or junk email to other users; using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;

interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;

attempting to impersonate another user or person;

using the username of another user; selling or otherwise transferring your profile;

using any information obtained from the website in order to harass, abuse, or harm another person;

using the Azema.com service as part of any effort to compete with Azema.com or to provide services as a service office;

deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;

attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;

engaging in any automated use of the system, 

Harassing, annoying, intimidating or threatening Azema company through any medium of communication or to any of its employees or agents engaged in providing any part of Azema Company services to you.

displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;

deleting the copyright or other proprietary rights notice from any Contribution or Azema.com Content; and

using the website in a manner inconsistent with any and all applicable laws and regulations.

Authority of Azema.com

Any other suspected malicious activities on Azema.com website or application. Azema.com may temporary suspend or completely cease the system operation at any time.

Azema.com shall not have any responsibilities against the members of Azema.com or any third parties due to the temporarily suspension or completely cessation of the system operation.

The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Azema.com. Azema.com may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Azema.com.

Azema.com does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

Azema.com has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Azema.com. Azema.com shall not be held responsible for back-up and delete processes.

Azema.com has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.

the sales of Azema.com are limited to the current availability of menus of the firms provided in Azema.com. Azema.com is not responsible for any item ordered and not delivered by the restaurant or vendor due to unavailability.

Azema.com has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Azema.com. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Azema.com

The obligation to change the information in relation to the price and product specifications, which are provided to sell in Azema.com, belongs to the companies which have cyber restaurant or vendor in Azema.com. In the event of any misinformation relating to the price and specifications of products, Azema.com may correct this mistake by cancelling the order.

Azema.com may provide transition for a member to other websites. In this case, the member agrees that Azema.com shall not be responsible for the context of the websites, which the member may access through its site.

Azema.com may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

Azema.com may change in time the services for which any membership is not required to a form, which requires membership. Azema.com may provide addition services, change some of the services partially or completely, or transform into a paid service.

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.

Review Guidelines

Reviews are approved based on the following criteria:

Reviewers must have had an experience with the restaurant firsthand.

Azema.com are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:

Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non-indicative content Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability. References to illegal activity or uncorrelated references towards society’s traditions and values.

Conflicts of interest: Competing restaurant or vendors are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.

Allegations of health code violations.

Outdated and obsolete information


Reviews are not endorsed by Azema.com, and do not represent the views of Azema.com, our parent companies, our subsidiaries. Azema.com does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.

Reviews are owned by Azema.com exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Azema.com is under no obligation to pay the author or anyone else for their reviews.

Termination of Agreement

Azema.com may terminate this agreement unilaterally at any time.

Restrictions for Non-Personal and Non-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of Azema.com may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Azema will be entitled to temporary and permanent injunctive relief to prohibit such use.


During any product delivery made by restaurants or vendor, if the client is not available in the address specified in the system, the service ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.

Product Return

In relation to any product returns, the terms of product return belonging to the restaurants or vendor are applied. Azema.com does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the restaurants or vendor.

Refund Policy

Azema.com takes customer satisfaction very seriously. In the case of problems with your food order, please contact Azema.com through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by Azema.com, Azema.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Payment Methods
  1. Customer can choose between different payment methods provided on the platforms, which are currently the following: local debit cards, Visa Checkout and credit cards, online bank transfer.
  2. Azema reserves the right to provide other payment methods or to no longer offer certain payment methods.
  3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with AZEMA.
  4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.  
  5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.
Payment Process

Once your order has been accepted, this represents an agreement between you the customer and the restaurant or vendor. The restaurant or vendor has sole responsibility for this order. If you have chosen to pay with credit or debit card on the Site, then the transaction is processed by Azema.com as agent of the restaurant.

Debit / Credit Cards:
Please read the following terms of use and disclaimers carefully before using Debit / Credit.

You may cancel the order depending on the cancelation policy of the vendor or restaurant. The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.

The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway.

If customers order has been cancelled by the vendor / restaurant. The vendor will not receive any kind of amount from Azema. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with. Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

The customer would be reimbursed by the restaurant or vendor in case the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the restaurant own reimbursement policy). Credit or Debit cards used in placing orders through the online payment gateway on Azema.com website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

Record Validity

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified Azema.com records and the right to tender an oath in relation to the fact that these records are kept in due form.

Governing Law

These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.


If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.


Azema grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by Azema, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. Azema reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from Azema. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.

Intellectual Property Rights

The content on the website ("Azema.com Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Azema.com and are subject to copyright and other intellectual property rights under state of Qatar and international conventions. Azema.com Content includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Azema.com graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Azema.com in Qatar and/or other countries. Azema trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Azema.com. Azema.com Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Azema.com is prohibited.

Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Azema.com content and to download or print a copy of any portion of the Azema.com content to which you have properly gained access solely for your personal, non-commercial use. Azema.com reserves all rights not expressly granted to you in and to the website and Azema.com Content and Marks. If you download or print a copy of the Azema.com content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any Azema.com content or enforce limitations on use of the website or the Azema.com content therein.

Contribution License

By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to Azema.com an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing. Azema.com has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

Links to and from other Websites
As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with Azema.com while others are not. Azema.com is not responsible for the contents of any website pages created and maintained by organizations independent of Azema.com. Visiting any such third-party website pages is at your own risk. Azema.com has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Azema.com. By using the site, you acknowledge that Azema.com is responsible neither for the availability of, nor the content located on or through any third-party website pages.

Limitation of Liability

To the extent permitted by law, Azema.com provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Azema.com nor Azema.com directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.


You agree to indemnify and hold Azema.com, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.


the information, content, products, services, and materials available through the site (whether provided by azema.com, you, other users or other affiliates/third parties), including without limitation, food/beverage orders, submissions, text, photos, graphics, audio files, video, and links, are provided "as is" and "as available" without warranties of any kind, either express or implied. to the maximum extent permitted by law, azema.com disclaims all representations and warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance.